This Is the Future of Retail: Robot Fitting Rooms and AR Mirrors 

Brick and mortar retail businesses are under immense pressure to innovate now that ecommerce has become a normal part of consumer behavior. Thankfully for retailers, technology can be just as disruptive in a physical store as it can be online.

Are We Doing Enough For Sustainability?

Recent study conducted by the United Nations Global Compact (UNGC) and Accenture Management Consulting where 1,000 global CEO’s were asked questions regarding their communities implementation of sustainability, more than 67% of these CEO’s feel like business is not doing enough in regards to addressing global sustainability issues.

Chinese Consumers: Doing It Their Way 

In the heart of old Shanghai is a magnificent villa that serves as the workplace of Guo Jingming, a provocative young film-maker. “Tiny Times”, his recent blockbuster, follows the travails of some fashionable college girls (pictured, in the

Top 6 companies keen customer service 

Just how much does customer service matter? To put it bluntly, A LOT. Especially when consumers are bombarded with so many buying options. With endless brick and mortar stores and the vast online marketplace, customer service can make or break

The State Of The Consumer: ‘I’m Not Dead Yet!’

Like the character in the “Bring out your dead!” Monty Python skit, the American consumer keeps protesting that s/he isn’t dead yet. So why, given wages that are several percent below their 2010 peak, do consumers keep spending? Let’s go back

Why 2014 Could Be The Best Year For Growth Since Bill Clinton Was President

Note: Near the beginning of each year, I find it useful to jot down a few thoughts on how I expect the economy to perform. This isn’t to test my forecasting skills – sometimes I learn more when I miss a forecast (As an example, I’ve spent a

How Will The Economy Improve In 2014 If Almost Everyone Has Less Money To Spend?

Is the U.S. consumer tapped out? If so, how in the world will the U.S. economy possibly improve in 2014? Most Americans know that the U.S. economy is heavily dependent on consumer spending. If average Americans are not out there spending money,

To Compete with E-Commerce, Retailers Need to Leverage Mobile

More and more shoppers are finding that online shopping offers greater convenience, lower prices, more information, and a more personalized user experience that makes buying online preferable to going to a store.