How Good Customer Service Works

Everyone uses customer service. Although it’s easy to be upset with the bad customer service, getting good customer service isn’t as easy as you think.
“Average hold time is XX minutes…please hold, your call is important to us.”

5 Reasons Small Businesses Should Embrace Twitter 

Despite being the world’s fastest growing social network with more than 170 million active users worldwide, small businesses remain hesitant to put Twitter to use for them.
Twitter is a powerful tool for businesses of all sizes. It’s great for short conversations, customer relations, lead generating and relationship building.

Facebook expands free Wi-Fi service for small businesses

Is your favorite coffee shop still curiously lacking a steady Wi-Fi connection? Perhaps Facebook’s latest project will get the Internet flowing: Facebook is expanding a program that encourages small businesses owners to give their customers free

The Top 10 Things You Should Know About Twitter

Innovations, best practices and critiques of social platforms and social strategy from expert guest contributors. Want regular exposure to our audience? Get in touch with us to sponsor SEJ’s Social Media category. Twitter had a very interesting

To Compete with E-Commerce, Retailers Need to Leverage Mobile

More and more shoppers are finding that online shopping offers greater convenience, lower prices, more information, and a more personalized user experience that makes buying online preferable to going to a store.