It’s no secret that smartphones and tablets increase levels of interpersonal communication. It’s never been easier to get in touch with family and friends.
However, results from a recent Gallup poll show that mobile technology influences other areas of American adults’ day-to-day lives as well, such as business and politics.
The latest Gallup poll (2012) revealed that 87 percent of employees are “not engaged” or are “actively disengaged” from their jobs worldwide. This means that, on average, burnt out employees outnumber the engaged employees 2 to 1.
We just completed a major study of human capital trends around the world (Deloitte Global Human Capital Trends, 2500 organizations in 90 countries) and the message is clear: companies are struggling to engage our modern, 21st century workforce.
It’s the great challenge of leadership: how to inspire employees to bring their best selves to work and deliver consistent, stellar performance. It is accepted wisdom that happy employees are better performers. While there is much truth to this, it can lead to some common leadership mistakes.
What motivates employees to go above and beyond the call of duty to provide a great customer experience? …