You Might Be an Entrepreneur If You Meet These 3 Conditions

I’m a recent convert to the lean startup movement. But after four years of operating a small startup incubator at a private liberal arts college I’ve learned a lot about creating business models that work and who might become a successful entrepreneur. Continue

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3 Reasons Every CEO Should Do Their Own Customer Support

Some may know me as the CEO of Freshdesk, but I like to introduce myself as a Support Guy who went on to become a CEO.

Thirteen years ago, I started my career as a pre-sales engineer offering support to complex tech projects. A few years later, I became a Product Manager and directly oversaw the customer support and pre-sales teams for several years before deciding to launch Freshdesk. continue