3 Reasons Every CEO Should Do Their Own Customer Support

Some may know me as the CEO of Freshdesk, but I like to introduce myself as a Support Guy who went on to become a CEO.

Thirteen years ago, I started my career as a pre-sales engineer offering support to complex tech projects. A few years later, I became a Product Manager and directly oversaw the customer support and pre-sales teams for several years before deciding to launch Freshdesk. continue