3 Reasons Every CEO Should Do Their Own Customer Support

Some may know me as the CEO of Freshdesk, but I like to introduce myself as a Support Guy who went on to become a CEO.

Thirteen years ago, I started my career as a pre-sales engineer offering support to complex tech projects. A few years later, I became a Product Manager and directly oversaw the customer support and pre-sales teams for several years before deciding to launch Freshdesk. continue

How Good Customer Service Works

Everyone uses customer service. Although it’s easy to be upset with the bad customer service, getting good customer service isn’t as easy as you think.
“Average hold time is XX minutes…please hold, your call is important to us.”